Dear Sir/Madam,
I am writing to complain about a washing machine which I bought from your company. When I used the machine for the first time it worked properly and the clothes came out clean and fresh.
What is more, when I used the machine the second time, there seemed to have been a malfunction during the rinse cycle.
The clothes still had a lot of soap in them when I took them out Furthermore, when I tired washing another load of laundry the same thing happend.
In addition to this the machine did not heat the water to the right temperature. Even though, I had, turned the did to 50C, the water in the machibe remained cold throughout the entire cycle.
I assume you will replace the waschin machine as it is obriously broken, I hope the matter will be restred prompethy.
Yours taithfully,
XYZ