Dear Neotech’s Head of Travel
We are apologising for any inconvenience. As compensation, we offer 15% discount for use in the next three trips.
We ensure that we have taken decisive steps that this situation is never repeated.
Also we resigned from the cooperation with the Hotel Excelsior, because such behavior from reception staff was unacceptable and standard of rooms is not acceptable.
We entry problem with luggage to the air line, which promised to pay compensation within a week. Lines explained the mess in the documents due to a merger with another company.
Car rental owner, said that the behavior of the employee had been wrong and gave him a reprimand and in compensation you will receive a coupon for one free day car rental.
Airlines have adopted complaint and pay the return cost of your stay at the hotel.
Our company will make every effort to such the situations never occurred.
Currently we are looking for a new business partners, who provide services at the highest level and the quality of our services will be better.
Your faithfully