Military OneSource is a U.S. Department of Defense program that provides resources and support to active-duty, National Guard and Reserve service members and their families anywhere in the world. The program is available 24 hours a day, 7 days a week at no cost to users.

Services

First Lady Jill Biden touring a Military OneSource facility in Virginia in 2021

Military OneSource services include:

  • A 24-hour call center staffed with master's-level consultants familiar with the military lifestyle. They answer questions and provide resources and referrals on everyday issues such as finding child care, dealing with stress, helping children deal with a parent's deployment, reunion and reintegration after combat duty, making a PCS move, creating a budget, caring for older relatives, making large-scale consumer purchases, and finding services in the local and military communities.
  • Specialized consultations by phone in the areas of special-needs family members, personal finances, and education. Speciality consultants have focused training in their consultation areas.
  • Face-to-face counseling sessions in the user's community designed to address short-term, non-medical needs. Examples include concerns related to parenting, relationships, stress, deployment, and reunion and reintegration after deployment. Counseling sessions are also available online or by phone
  • The Military OneSource website provides information to service members and their families in multiple formats, including audios, articles, checklists, organizers, booklets, DVDs, podcasts, and webinars
  • Access to the Military Spouse Career Advancement Accounts (MyCAA) program, which provides financial assistance to military spouses pursuing degrees, licenses, or certification leading to employment in portable career fields
  • Personalized health coaching by phone

Military OneSource services supplement existing service-branch and installation resources. Language-interpretation services are available. Service members and their families can access the program at www.MilitaryOneSource.mil[1] or by calling 1-800-342-9647. International dialing instructions are also listed on the website.

Administration

Military OneSource is administered as a commercial employee assistance program by ValueOptions under contract to the Department of Defense.[2] ValueOptions took over the contract from Ceridian in 2011.[3]

References

  1. ↑ "Military OneSource". Military OneSource. Retrieved 10 November 2015.
  2. ↑ "Performance Work Statement (PWS), Military Community and Family Support Services, Military OneSource (MOS) Program" (PDF). Retrieved 10 November 2015.
  3. ↑ "Military OneSource Frequently Asked Questions" (PDF). Retrieved 10 November 2015.
Military OneSource material being displayed in Hawaii in 2013
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