Liveops
TypePrivate
IndustryCustomer Service
Founded2000 (2000)
FoundersSteve Doumar
Doug Feirstein
Wendell Brown
Bill Trenchard
Headquarters
Scottsdale, Arizona
Area served
United States
Key people
Greg Hanover, CEO
Number of employees
350 full time
plus 25,000 work-at-home agents
Websitewww.liveops.com

Liveops is a contact center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2001 by Wendell Brown and Bill Trenchard,[1] and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida.[2][3]

In 2015, the company moved its headquarters to Scottsdale. Liveops provides U.S.-based agent services for insurance, health and human services, and retail customers.

Liveops was one of the first "gig economy" companies and the work-at-home virtual workforce industry,[4] and it has been featured at an INSEAD Case Study at Harvard Business Review.[5] As of 2016, Liveops employed a large work-at-home workforce with over 25,000 temporary, work-at-home employees, and its cloud platform had processed more than one billion minutes of customer service interactions.[6][7]

History

In 2003, Florida-based Liveops merged with California-based CallCast, renaming CallCast as Liveops, and moving its headquarters to Redwood City, California in 2004.[8]

In 2006, Liveops named former eBay COO Maynard Webb as its CEO.[8]

In 2011, Liveops named former Sybase president Marty Beard as its new CEO.[9]

In 2014, BlackBerry poached Marty Beard as their new COO[10] and Liveops named former ShoreTel VP Vasili Triant as its new CEO.[11]

In July 2015, Liveops relocated their headquarters from Redwood City, California to Cedar Park, Texas.[12]

In October 2015, Liveops opens new Agent Services headquarters in Scottsdale, AZ.[13]

In December 2015, Liveops announced that Marlin Equity Partners would acquire the Liveops Cloud Platform business.[13]

In December 2016, Keith Leimbach was named CEO.[13]

In September 2017, Liveops named former COO, Greg Hanover, CEO.[14]

Funding

Liveops is a venture backed startup that has received over $50 million in venture capital funding.

CallCast (which merged with Liveops) raised a $1 million Series A funding round in January 2002 with funding from Scott Banister, Wendell Brown, Reid Hoffman, Josh Kopelman, and Bill Trenchard.

Liveops raised a $22 million Series B round on April 1, 2004 led by Menlo Ventures and CMEA Capital.

On February 13, 2007 the company raised a $28 million Series C round from Menlo Ventures, CMEA Capital, Benchmark, and Michael Dearing.

References

  1. ↑ "LiveOps Company History". LiveOps.com. January 1, 2014. Archived from the original on March 4, 2016. Retrieved May 15, 2015.
  2. ↑ Botsman, Rachel (December 1, 2014). "Nine start-ups to rock your world". Australian Financial Review. Retrieved April 22, 2015.
  3. ↑ "LiveOps, Inc.: Private Company Information - Businessweek". Archived from the original on 2015-05-19. Retrieved 2015-04-23.
  4. ↑ "Learn About the History of LiveOps". Archived from the original on 2016-03-04. Retrieved 2015-05-16.
  5. ↑ Stouras, Konstantinos I.; Girotra, Karan; Netessine, Serguei (October 1, 2014). "LiveOps: The Contact Centre Reinvented". INSEAD Business School Case 6097.
  6. ↑ "LiveOps to Present and Exhibit at International Cloud Computing Expo - Yahoo Finance". finance.yahoo.com. Archived from the original on 2013-11-05.
  7. ↑ "Agents on Demand | LiveOps, Inc. | Call Center Services". Archived from the original on 2017-06-06. Retrieved 2016-02-11.
  8. 1 2 Barry, David (April 1, 2010). "The $100 Million Revenue Club: LiveOps Checks Off IPO Boxes". Wall Street Journal. Retrieved April 22, 2015.
  9. ↑ Kim, Elizabeth (June 21, 2011). "LiveOps names Marty Beard president, CEO". Silicon Valley Business Journal. Retrieved April 22, 2015.
  10. ↑ Martinez, Juan (July 21, 2014). "BlackBerry poaches former LiveOps CEO Marty Beard". TechRadar. Retrieved April 22, 2015.
  11. ↑ "Vasili Triant | LiveOps Cloud Contact Center | Call Center Software". Archived from the original on 2015-09-12. Retrieved 2015-04-23.
  12. ↑ "LiveOps Announces New Cedar Park, Texas Corporate Headquarters". www.businesswire.com. 2015-07-30. Retrieved 2020-09-08.
  13. 1 2 3 "About us". Liveops, Inc. Retrieved 2020-09-08.
  14. ↑ "MarketWired". marketwired.com. September 7, 2017.
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