Elizabeth Stokoe
NationalityBritish
Alma materLeicester University, University of Central Lancashire
Known forResearch in conversation analysis. Conversation Analytic Role-play Method (CARM)
AwardsWired Innovation Fellow (2015) HonFBPsS (2021)
Scientific career
FieldsConversation analysis, Psychology
InstitutionsThe London School of Economics and Political Science, Loughborough University
Websitehttps://www.lse.ac.uk/PBS/People/Professor-Elizabeth-Stokoe

Elizabeth Stokoe is a British social scientist and conversation analyst.[1] Since January 2023, she has been Professor in the Department of Psychological and Behavioural Science at The London School of Economics and Political Science. She was previously Professor of Social Interaction at Loughborough University (2002-2022) in the Discourse and Rhetoric Group, where she remains an Honorary Professor. She has been Professor II at University of South-Eastern Norway since 2016.

Education

External videos
video icon The science of analyzing conversations, second by second, 19:23, TEDxBermuda[2]
video icon Inaugural Lecture: Professor Elizabeth Stokoe, 1:03:10, Loughborough University[3]
video icon CARM – Conversation Analytic Role Play Method Elizabeth Stokoe, 6:53, Loughborough University[4]
video icon Elizabeth Stokoe at The Royal Institution giving a Friday Evening Discourse
video icon Elizabeth Stokoe at The Royal Society giving the National Centre for Research Method's Annual Lecture

Stokoe graduated from the University of Central Lancashire ("Preston Poly") in 1993 with an undergraduate degree in psychology. She completed her PhD in psychology at what was then Nene College, though her PhD was accredited by Leicester University. Her supervisors were Dr. Eunice Fisher and (as external), Professor Derek Edwards. Her PhD was entitled, "Gender and Discourse in Higher Education". Stokoe collected video recordings of university tutorials, and conducted conversation analyses of the way students produced on-task talk and managed topics,[5] as well as academic identity[6] and the relevance of gender to interaction.[7][8]

Career

After starting her lecturing career at University of Derby (1997-2000) and University of Worcester (2000-2002), Stokoe joined the (then) Department of Social Sciences at Loughborough University in October 2002. She became a Chair in 2009.

Stokoe's research is in conversation analysis, focused on understanding how social interaction works in settings from first dates[9] to medicine[10] and healthcare;[11] from mediation[12] to police crisis negotiation[13] and emergency service calls,[14] and from sales encounters[15] to interaction in “SaaS” (Software as a Service) platforms and conversational user interfaces.[16] Much of her early research focused on how people categorize themselves and each other – and resist, challenge, embrace those categorizations – in talk and text of all kinds.[17] It examined ‘isms’[18] and the incredibly subtle as well as blatant ways in which power, prejudice, and inclusion/exclusion are made manifest in the details of social interaction. Another common thread in her work is the identification of effective and less effective interactional practices and their impact on the outcome of conversational encounters.[19] She has published over 150 research outputs, including several co-authored academic books (Discourse and Identity, 2006, Conversation and Gender, 2011, Disursive Psychology: Classic and Contemporary Issues, 2016; Crisis Talk: Negotiating with Indivudials in Crisis, 2022). She is currently a co-investigator on the Economic and Social Research Council-funded Centre for Early Mathematics Learning (2022-2027) led by Professor Camilla Gilmore.

During her 20 years at Loughborough University, she was Associate Dean Research (2013-2018) for the School of Social Sciences and Humanities, and Associate Pro Vice-Chancellor (2019-2021) for REF2021.She co-edited Gender and Language from 2011 to 2014 and was an Associate Editor of British Journal of Social Psychology from 2009 to 2014. She launched the journal Mediation Theory and Practice in 2016.

Between 2008-2011, Stokoe developed the Conversation Analytic Role-play Method (CARM), an approach to communications skills training based on conversation analytic research evidence about what sorts of problems and roadblocks can occur in conversation, as well as the communicative practices that resolve them. Stokoe developed CARM as a challege or corrective to other kinds of communication training including role-play and simulation.[20] CARM won a Wired Innovation Fellowship 2015.[21]

Stokoe is passionate about translating research in conversation analysis for wider audiences and she has spoken at many science festivals and events including at Microsoft, Google, TED, Latitude Festival, and The Royal Institution, and featured on BBC Radio 4’s “The Life Scientific” and “Word of Mouth." Her book, Talk: The Science of Conversation, was published in 2018 (Little, Brown). Since 2008, she has worked extensively with external partners across public, third, and private sectors, and been a industry fellow at Typeform and Deployed. During the Covid-19 pandemic, she participated in the Policing and Security subgroup of the Independent Scientific Pandemic Insights Group on Behaviours (SPI-B), which provided independent, expert behavioural science advice to the Scientific Advisory Group for Emergencies (SAGE). She is also a member of Independent SAGE's behaviour group.[22] She became an Hononary Fellow of the British Psychological Society, awarded for distinguished service in the field of psychology, in 2021.

Selected bibliography

Stokoe's academic publications are listed at Google Scholar:[23]

Books

  • Sikveland, Rein Ove; Kevoe-Feldman, Heidi; Stokoe, Elizabeth (2022). Crisis Talk: Negotiating with Indivudials in Crisis[24]. Routledge.
  • Stokoe, Elizabeth (2018). Talk: The Science of Conversation. London: Robinson. ISBN 978-1472140845.
  • Tileagă, Cristian; Stokoe, Elizabeth (2016). Discursive psychology: Classic and contemporary issues. Oxford: Routledge. ISBN 9780415721608.
  • Speer, Susan A.; Stokoe, Elizabeth (2011). Conversation and gender. Cambridge: Cambridge University Press. ISBN 9780521696036.
  • Stokoe, Elizabeth; Benwell, Bethan (2006). Discourse and identity. Edinburgh: Edinburgh University Press. ISBN 9780748617500.

References

  1. ↑ "BBC Radio 4 – The Life Scientific, Elizabeth Stokoe". BBC. 25 June 2013. Archived from the original on 20 December 2014. Retrieved 10 August 2014.
  2. ↑ "The conversational racetrack, Elizabeth Stokoe, TEDxBermuda". tedxtalks.ted.com. TEDx Talks. Retrieved 2 June 2015.
  3. ↑ "Home page". carmtraining.org. CARM (Conversation Analytic Role-play Method). Archived from the original on 5 November 2014. Retrieved 4 November 2014.
  4. ↑ Stokoe, Elizabeth. "CARM – Conversation Analytic Role Play Method". Loughborough University. Archived from the original on 7 March 2016. Retrieved 17 June 2015 – via YouTube.
  5. ↑ Stokoe, Elizabeth H. (October 2000). "Constructing Topicality in University Students' Small-group Discussion: A Conversation Analytic Approach". Language and Education. 14 (3): 184–203. doi:10.1080/09500780008666789. ISSN 0950-0782. S2CID 143710572.
  6. ↑ Benwell, Bethan; Stokoe, Elizabeth H. (August 2002). "Constructing discussion tasks in university tutorials: shifting dynamics and identities". Discourse Studies. 4 (4): 429–453. doi:10.1177/14614456020040040201. ISSN 1461-4456. S2CID 145205439.
  7. ↑ Stokoe, Elizabeth H. (June 1997). "An Evaluation of Two Studies of Gender and Language in Educational Contexts: Some problems in analysis". Gender and Education. 9 (2): 233–244. doi:10.1080/09540259721394. ISSN 0954-0253.
  8. ↑ Stokoe, Elizabeth H. (April 1998). "Talking about Gender: The Conversational Construction of Gender Categories in Academic Discourse". Discourse & Society. 9 (2): 217–240. doi:10.1177/0957926598009002005. ISSN 0957-9265. S2CID 143169431.
  9. ↑ Stokoe, Elizabeth (23 August 2010). ""Have You Been Married, or …?": Eliciting and Accounting for Relationship Histories in Speed-Dating Interaction". Research on Language & Social Interaction. 43 (3): 260–282. doi:10.1080/08351813.2010.497988. ISSN 0835-1813. S2CID 144121008.
  10. ↑ Shaw, Chloe; Stokoe, Elizabeth; Gallagher, Katie; Aladangady, Narendra; Marlow, Neil (November 2016). "Parental involvement in neonatal critical care decision-making". Sociology of Health & Illness. 38 (8): 1217–1242. doi:10.1111/1467-9566.12455. ISSN 1467-9566. PMID 27666147. S2CID 206899472.
  11. ↑ Stokoe, Elizabeth; Sikveland, Rein O.; Symonds, Jon (November 2016). "Calling the GP surgery: patient burden, patient satisfaction, and implications for training". The British Journal of General Practice: The Journal of the Royal College of General Practitioners. 66 (652): e779–e785. doi:10.3399/bjgp16X686653. ISSN 1478-5242. PMC 5072915. PMID 27528710.
  12. ↑ Stokoe, Elizabeth (July 2013). "Overcoming Barriers to Mediation in Intake Calls to Services: Research‐Based Strategies for Mediators". Negotiation Journal. 29 (3): 289–314. doi:10.1111/nejo.12026. ISSN 0748-4526.
  13. ↑ Sikveland, Rein Ove; Stokoe, Elizabeth (2 July 2020). "Should Police Negotiators Ask to "Talk" or "Speak" to Persons in Crisis? Word Selection and Overcoming Resistance to Dialogue Proposals". Research on Language and Social Interaction. 53 (3): 324–340. doi:10.1080/08351813.2020.1785770. hdl:11250/2728623. ISSN 0835-1813. S2CID 213740089.
  14. ↑ Stokoe, Elizabeth; Richardson, Emma (June 2023). "Asking for help without asking for help: How victims request and police offer assistance in cases of domestic violence when perpetrators are potentially co-present". Discourse Studies. 25 (3): 383–408. doi:10.1177/14614456231157293. ISSN 1461-4456. S2CID 257476425.
  15. ↑ Humă, Bogdana; Stokoe, Elizabeth (24 July 2023). "Resistance in Business-to-Business "Cold" Sales Calls". Journal of Language and Social Psychology. 42 (5–6): 630–652. doi:10.1177/0261927X231185520. ISSN 0261-927X. S2CID 260141165.
  16. ↑ Albert, Saul; Hamann, Magnus; Stokoe, Elizabeth (19 July 2023). "Conversational User Interfaces in Smart Homecare Interactions: A Conversation Analytic Case Study". Proceedings of the 5th International Conference on Conversational User Interfaces. ACM. pp. 1–12. doi:10.1145/3571884.3597140. ISBN 979-8-4007-0014-9. S2CID 259938718.
  17. ↑ Stokoe, Elizabeth (June 2012). "Moving forward with membership categorization analysis: Methods for systematic analysis". Discourse Studies. 14 (3): 277–303. doi:10.1177/1461445612441534. ISSN 1461-4456. S2CID 145673833.
  18. ↑ Stokoe, Elizabeth (September 2015). "Identifying and Responding to Possible -isms in Institutional Encounters: Alignment, Impartiality, and the Implications for Communication Training". Journal of Language and Social Psychology. 34 (4): 427–445. doi:10.1177/0261927X15586572. ISSN 0261-927X. S2CID 54083048.
  19. ↑ Ifould, Rosie (4 December 2017). "'Would you be willing?': Words to turn a conversation around (And those to avoid)". The Guardian.
  20. ↑ Stokoe, Elizabeth (April 2013). "The (In)Authenticity of Simulated Talk: Comparing Role-Played and Actual Interaction and the Implications for Communication Training". Research on Language & Social Interaction. 46 (2): 165–185. doi:10.1080/08351813.2013.780341. ISSN 0835-1813. S2CID 54997715.
  21. ↑ "WIRED Innovation Fellowship". Loughborough University. Archived from the original on 17 June 2015. Retrieved 17 June 2015.
  22. ↑ "Professor Elizabeth Stokoe".
  23. ↑ "Elizabeth Stokoe – publications". Google Scholar.
  24. ↑ "Crisis Talk: Negotiating with Individuals in Crisis". Routledge & CRC Press. Retrieved 4 October 2023.
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