Xplore Inc.
FormerlyBarrett Xplore Inc.
IndustryTelecommunications
Founded2004 (2004)
Headquarters
Woodstock, New Brunswick
,
Canada
Key people
Allison Lenehan (President and CEO)
BrandsXplore Business
Metro Loop
ServicesSatellite Internet, Fixed Wireless Internet, Fibre Internet
ASN
  • 22995
Websitexplore.ca

Xplore Inc. is a Woodstock, New Brunswick-based rural internet service provider. It is the largest rural focused broadband service provider in Canada.

History

Xplore Inc. was founded in 2004 under the name Barrett Enterprises.[1]

In 2011, Barrett Enterprises rebranded to Xplornet Communications Inc.[2]

In April 2012, Xplore entered into a partnership with Shaw Communications to market bundles of its Shaw Direct satellite television service with Xplore internet service.[3]

In 2014, the company purchased capacity on ViaSat-2 and EchoStar XIX as part of a plan to expand its service area to all of Canada by 2017.[4][5]

In January 2017, Xplore acquired the Saskatoon-based competitor YourLink.[6]

In November 2017, Xplore acquired Manitoba-based fixed wireless provider Netset Communications. With the deal Xplore retained the Netset brand and Netset continues to operate out of Brandon, Manitoba as a separate division of Xplore.[7]

During the COVID-19 pandemic, Xplore customers reported increased issues with connectivity speeds. According to Lis McWalter, a Carling, Ontario resident and chair of the West Parry Sound SMART Community Network, speeds are so slow that audio calls are impeded, and said “Even at the best of times we don’t get the speed that’s promised.”.[8]

In June 2020, Xplore announced its sale to New York private equity firm Stonepeak Infrastructure Partners.[9] The sale did not include Xplore Mobile, which continued as a separate company before shutting down at the end of August 2022.[10]

In September 2022, rebranded from Xplornet Communications Inc. to Xplore Inc.[11][12]

Services

Xplore provides fixed wireless internet access to remote areas through a combination of fibre, satellite internet as well as LTE and WiMAX fixed wireless networks. It owns part of the lifetime capacity of ViaSat-2 and is expanding its 4G and 5G network. These networks support approximately 400,000 subscribers, the largest number of rural Canadian subscribers of any company as of 2021. [5]

As with other telecommunications companies, some Xplore programs are funded in part by federal and provincial government grants.[13]

In September 2021, Xplore announced that it was launching Canada’s first rural 5G standalone network starting in New Brunswick.[14]

Xplore is rolling out a fibre-to-the-premise network offering speeds up to one gigabit per second in seven provinces with more projects to come. The company is investing $500 million by 2025 to deploy state-of-the-art scalable fibre Internet and fibre-powered 5G fixed wireless technology in its facilities-based network. Xplore currently has fibre projects underway in Alberta, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia and Prince Edward Island.[15]

In November 2022, Xplore announced that residents and businesses in rural and remote regions will have access to download speeds up to 100 megabits per second (Mbps) and more data on the company’s next-generation satellite service, starting in the summer of 2023.[16]

Xplore Mobile

On February 16, 2017, Bell announced that as part of its acquisition of Manitoba Telecom Services (MTS), it would divest a portion of its wireless subscribers to Xplornet. The divestment is a condition of the deal intended to preserve the presence of four major wireless carriers in Manitoba post-merger (Bell also divested a larger portion of MTS's wireless subscribers to Telus). Xplornet would receive 24,700 MTS subscribers, as well as 6 retail locations, and wireless spectrum. Bell entered into agreements with Xplornet to provide tower access, roaming, and devices for a period of time while it establishes its new mobile network.[17][18]

The new Xplore Mobile brand was announced August 1, 2018. The company claimed that its wireless services would be "built on the values of fairness, simplicity and transparency".[19]

In July 2022, Xplornet announced that Xplore Mobile would end operations at the end of August 2022, citing it that had been impacted by "high roaming rates that significantly exceed retail prices", and regulatory delays in a new CRTC framework that would require the incumbent wireless carriers to sell wholesale access to their networks to new regional competitors for a period of time. Xplore Mobile's pricing was never competitive with that of Bell, Rogers, or Telus. Executive director of the Public Interest Advocacy Centre John Lawford argued that the divestment was not aggressive enough to make Xplore Mobile a viable competitor to the established incumbents, and that the company's failure demonstrated the federal government's lax attitude towards competition in Canada's wireless industry.[10]

References

  1. ↑ "Company Overview of Xplornet Communications Inc". Bloombery. Retrieved 29 June 2015.
  2. ↑ O'Brien, Greg (2011-05-26). "Barrett Xplore becomes Xplornet Communications". Cartt.ca. Retrieved 2022-12-13.
  3. ↑ Trichur, Rita (4 April 2012). "Shaw, Xplornet team up to bundle rural delivery". The Globe and Mail. Retrieved 28 May 2016.
  4. ↑ Henry, Caleb (October 2, 2014). "Xplornet Charts Path to 100 Mbps Broadband Speed Using HTS". Satellite Today. Retrieved 29 June 2015.
  5. 1 2 "Xplornet pledges fast internet for rural, remote areas". CBC News. July 28, 2014. Retrieved 29 June 2015.
  6. ↑ "Rural internet provider YourLink to come under new ownership". Saskatoon Star-Phoenix. Retrieved 19 June 2017.
  7. ↑ "Xplornet Communications Inc. Announces Major Investment in Manitoba - Xplornet". Xplornet. Retrieved 2018-08-14.
  8. ↑ "Rural Internet Users Frustrated by Slow Speeds". The Sun. 2020-03-26. Retrieved 2020-03-26.
  9. ↑ "Xplornet Announces Completion of Sale to Stonepeak Infrastructure Partners". Press release. 2022-06-11. Retrieved 2022-09-16.
  10. 1 2 Karadeglija, Anja (2022-07-19). "Xplore Mobile shut down is a signal for government to 'stop approving telecom mergers'". National Post. Retrieved 2022-08-15.
  11. ↑ Zafar, Nida (2022-09-13). "Xplornet undergoes rebranding, is now known as Xplore". Retrieved 2022-09-16.
  12. ↑ "Xplornet Rebrands to Xplore". Press release. 2022-09-13. Retrieved 2022-09-16.
  13. ↑ "Government programs". Xplornet.com. Retrieved September 30, 2020.
  14. ↑ "Xplornet Launching Canada's First Rural 5G Standalone Network". Xplore. Retrieved 2022-12-13.
  15. ↑ "Xplore Fibre Launching in Quebec". Xplore. Retrieved 2022-12-13.
  16. ↑ "Xplore Fibre Launching in Quebec". Xplore. Retrieved 2022-12-13.
  17. ↑ Dobby, Christine (15 February 2017). "Ottawa approves BCE-MTS tie-up; deal to benefit Xplornet". The Globe and Mail. Retrieved 15 February 2017.
  18. ↑ "Bell takeover of MTS gets federal approval". CBC News. Retrieved 15 February 2017.
  19. ↑ "Xplornet announces new 'Xplore Mobile' wireless brand in Manitoba". MobileSyrup. 2018-08-01. Retrieved 2018-08-01.
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