TTEC Holdings, Inc.
FormerlyTeleTech Holdings, Inc.
TypePublic
Nasdaq: TTEC
S&P 600 Component
ISINUS89854H1023
IndustryCustomer experience technology, Business process outsourcing, Offshore outsourcing
Founded1982
FounderKenneth D. Tuchman
Headquarters
Englewood, Colorado
,
United States
Number of locations
20 countries
Area served
Multi-national
Key people
Kenneth D. Tuchman (CEO)
RevenueIncrease 2.444 billion USD (2022)
117.3 million USD (2022)
Number of employees
64,400
Websitehttp://www.ttec.com
Footnotes / references
[1][2][3]

TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company headquartered in Greenwood Village, Colorado.

History

Founding and early developments (1982-1996)

The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.[4][5] In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996 it completed its IPO.[6]

International growth and recent development (since 1997)

After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines. In 2006, TeleTech acquired Direct Alliance.

In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.[7] The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.

Company

Management and leadership

TTEC is managed by a leadership team of 14 members (2022). Kenneth D. Tuchman is the founder and current CEO of the company and also serves as chairman of the board.[8] The board has a total of eight members (2022).[9][10]

Acquisitions

In recent years TTEC grew its business through a variety of acquisitions, including:

  • 2022: Faneuil
  • 2021: Avtex[11]
  • 2020: VoiceFoundry[12]
  • 2017: Connextions[13]
  • 2017: Motif India infotech[14]
  • 2016: Atelka[15]
  • 2014: rogenSi[16]
  • 2014: Sofica[17]
  • 2013: Technology Solutions Group, Inc.[18]
  • 2012: Guidon Performance Solutions[19]
  • 2012: iKnowtion[20]
  • 2011: eLoyalty Corporation (integrated contact services business unit)[21]

Products and services

TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.[22]

In 2022, TTEC provided services in 21 countries: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.[23]

Awards and recognition

  • 2021: Forbes names TTEC one of the World's Top Female Friendly Companies[24]

References

  1. ↑ "SEC Filing". Retrieved January 9, 2018.
  2. ↑ "TTEC 2020 Annual Report". TTEC.com.
  3. ↑ "TTEC Income Statement". WSJ.com.
  4. ↑ TeleTech, "SEC Filing", "TeleTech", 2003-0409
  5. ↑ "Moving Forward - 2013 TeleTech Annual Report" (PDF). TeleTech. Retrieved March 19, 2015.
  6. ↑ "Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996". Docstoc.com. Retrieved March 19, 2015.
  7. ↑ StreetInsider.com. Retrieved August 27, 2012
  8. ↑ "Ken Tuchman, Ttec Holdings Inc: Profile and Biography". Bloomberg.com. Retrieved April 25, 2022.
  9. ↑ "TTEC Executives". Retrieved April 25, 2022.
  10. ↑ "Executive Team". TTEC. Retrieved April 25, 2022.
  11. ↑ "TTEC completes $490M acquisition of Avtex". April 13, 2021.
  12. ↑ "TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect". August 5, 2020.
  13. ↑ Denver Business Journal
  14. ↑ Reuters Brief. Retrieved November 4, 2018
  15. ↑ Ammachchi, Narayan. "Teletech Acquires Canada-Based Call Center Services Firm Atelka".
  16. ↑ "TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi". TeleTech. Retrieved March 19, 2015.
  17. ↑ acquired by TeleTech. Retrieved November 3, 2018]
  18. ↑ NASDAQ. Retrieved February 6, 2013
  19. ↑ Denver Business Journal. Retrieved February 6, 2013
  20. ↑ ModernHealthCare.com. Retrieved August 27, 2012
  21. ↑ Tech News TMCnet.com Retrieved August 27, 2012
  22. ↑ "TTEC Holdings 10K 2022". February 28, 2023. p. 1. Retrieved August 14, 2023.
  23. ↑ "TTEC Holdings 10K 2022". February 28, 2023. p. 1. Retrieved August 14, 2023.
  24. ↑ "The World's Top Female-Friendly Companies". Forbes. Retrieved February 15, 2022.
  • Official website
  • Business data for TTEC Holdings, Inc.:
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