General practice is the name given in various nations, such as the United Kingdom, India, Australia, New Zealand and South Africa to the services provided by general practitioners. In some nations, such as the US, similar services may be described as family medicine or primary care. The term Primary Care in the UK may also include services provided by community pharmacy, optometrist, dental surgery and community hearing care providers. The balance of care between primary care and secondary care - which usually refers to hospital based services - varies from place to place, and with time. In many countries there are initiatives to move services out of hospitals into the community, in the expectation that this will save money and be more convenient.

India

A group of 15 doctors based in Birmingham have set up a social enterprise company - Pathfinder Healthcare - which plans to build eight primary health centres in India on the British model of general practice. According to Dr Niti Pall, primary health care is very poorly developed in India. These centres will be run commercially. Patients will be charged 200 to 300 Rupees for an initial consultation, and prescribed only generic drugs, dispensed from attached pharmacies.[1]

Ireland

In Ireland there are about 2,500 General Practitioners working in group practices, primary care centres, single practices and health centres.[2]

Australia

General Practice services in Australia are funded under the Medicare Benefits Scheme (MBS) which is a public health insurance scheme. Australians need a referral from the GP to be able to access specialist care. Most general practitioners work in a general practitioner practice (GPP) with other GPs supported by practice nurses and administrative staff. There is a move to incorporate other health professionals such as pharmacists in to general practice to provide an integrated multidisciplinary healthcare team to deliver primary care.[3]

United Kingdom

The pattern of services in the UK was largely established by the National Insurance Act 1911 which established the list system which came from the friendly societies across the country. Every patient was entitled to be on the list, or panel of a general practitioner. In 1911 that only applied to those who paid National insurance contributions. In 1938 43% of the adult population was covered by a panel doctor.[4] When the National Health Service was established in 1948 this extended to the whole population. The practice would be responsible for the patient record and would be transferred if necessary to another practice if the patient changed practice. In the UK, unlike many other countries, patients do not normally have direct access to hospital consultants and the GP controls access to secondary care.[5]

Lloyd George envelopes at Whalsay Health Centre 2012

Most services are provided under the General Medical Services Contract, which is regularly revised.[6]

In 1953, general practitioners were estimated to be making between 12 and 30 home visits each day and seeing between 15 and 50 patients in their surgeries.[7] In 2019 according to NHS England, almost 90% of salaried GPs were working part-time.[8]

Under the pressure of the Coronavirus epidemic in 2020 general practice shifted very quickly to remote working, something which had been progressing very slowly up to that point. In the Hurley Group Clare Gerada reported that "99% of all our work is now online" using a digital triage system linked to the patient's electronic patient record which processes up to 3000 consultations per hour. Video calling is used to "see" patients if that is needed.[9]

More than 80% of GPs feared patients may be at risk from bad decisions because GPs are overworked and understaffed in March 2022.[10] In September 2022 1.45 million patients waited at least 28 days before seeing a GP. In November 2022 GPs told The Observer most days they breach the British Medical Association (BMA) guideline of "not more than 25 contacts per day" to provide safe care. In March 2021 Pulse did a survey which revealed GPs were dealing with 37 patients per day on average.[11]

Premises

Practices were generally small, often single handed, operating from the doctor's home and often with the doctor's wife acting as a receptionist.[12] When the NHS was established in 1948 there were plans for the building of health centres, but few were built. The British Medical Association in 2019 conducted a survey for GP premises. About half of the 1,011 respondents thought their surgeries were not suitable for present needs, and 78% said they would not be able to handle expected future demands.[13]

Number and size of practices

599 GP practices closed between 2010–11 and 2014–15, while 91 opened and average practice list size increased from 6,610 to 7,171.[14] In 2016 there were 7,613 practices in England, 958 in Scotland, 454 in Wales and 349 in Northern Ireland.[15] There were 7435 practices in England and the average practice list size in June 2017 was 7,860. There were 1.35 million patients over 85.[16] There has been a great deal of consolidation into larger practices, especially in England. Lakeside Healthcare was the largest practice in England in 2014, with 62 partners and more than 100,000 patients. Maintaining general practices in isolated communities has become very challenging, and calls on very different skills and behaviour from that required in large practices where there is increasing specialisation.[17] By 1 October 2018, 47 GP practices in England had a list size of 30,000 or more and the average list size had reached 8,420.[18] In 2019 the average number of registered patients per GP in England has risen since 2018 by 56 to 2,087.[19]

England

In 2004, regulations were changed in Labour government reforms to allow new entrants, including commercial companies, to operate one or more general practices, named Alternative Provider Medical Services. Research in 2015 found that 4% of general practices were being run under these new arrangements, but they had not made improvements in the quality of service though they often operated in more deprived populations.[20][21]

The GP Forward View, published by NHS England in 2016 promised £2.4 billion (14%) real-terms increase in the budget for general practice. Jeremy Hunt pledged to increase the number of doctors working in general practice by 5,000. There are 3,250 trainee places available in 2017. The GP Career Plus scheme is intended to retain GPs aged over 55 in the profession by providing flexible roles such as providing cover, carrying out specific work such as managing long-term conditions, or doing home visits.[22] In July Simon Stevens announced a programme designed to recruit around 2,000 GPs from the EU and possibly New Zealand and Australia.[23] According to NHS Improvement a 1% deterioration in access to general practice can produce a 10% deterioration in emergency department figures.[24]

GPs are increasingly employing pharmacists to manage the increasingly complex medication regimes of an aging population. In 2017 more than 1,061 practices were employing pharmacists, following the rollout of NHS England's Clinical Pharmacists in General Practice programme.[25] There are also moves to employ care navigators, sometimes an enhanced role for a receptionist, to direct patients to different services such as pharmacy and physiotherapy if a doctor is not needed. In September 2017 270 trained care navigators covering 64,000 patients had been employed across Wakefield. It was estimated that they had saved 930 GP hours over a 10-month trial.[26]

Four NHS trusts: Northumbria Healthcare NHS Foundation Trust; Yeovil District Hospital NHS Foundation Trust; Royal Wolverhampton NHS Trust; and Southern Health NHS Foundation Trust have taken over multiple GP practices in the interests of integration.[27] In March 2022 Sajid Javid supported a report by Policy Exchange which described the existing general practice model as "outdated". He is said to be "considering radical changes to the 70-year-old structure of the NHS that could see many family doctors directly employed by hospitals instead of running their own surgeries."[28]

GP Federations have become popular among English General practitioners.[29]

Consultations

According to the Local Government Association 57 million GP consultations in England in 2015 were for minor conditions and illnesses, 5.2 million of them for blocked noses.[30] According to the King's Fund between 2014 and 2017 the number of telephone and face-to-face contacts between patients and GPs rose by 7.5% although GP numbers have stagnated.[31] The mean consultation length in the UK has increased steadily over time from around 5 minutes in the 1950s to around 9·22 minutes in 2013–2014.[32][33] This is shorter than the mean consultation length in a number of other developed countries around the world.[32]

The proportion of patients in England waiting longer than seven days to see a GP rose from 12.8% in 2012 to 20% in 2017.[34] There were 307 million GP appointments, about a million each working day, with more on Mondays, in the year from November 2017. 40% got a same-day appointment. 2.8 million patients, 10.3%, in October 2018, compared to 9.4% in November 2017, did not see the doctor until at least 21 days after they had booked their appointment, and 1.4 million waited for more than 28 days. More than a million people each month failed to turn up for their appointment.[35]

Commercial providers are rare in the UK but a private GP service was established at Poole Road Medical Centre in Bournemouth in 2017 where patients can pay to skip waiting lists to see a doctor.[36]

GP at Hand, an online service using Babylon Health's app, was launched in November 2017 by the Lillie Road Health Centre, a conventional GP practice in west London. It recruited 7000 new patients in its first month, of which 89.6% were between 20 and 45 years old. The service was widely criticised by GPs for cherry picking. Patients with long term medical conditions or who might need home visits were actively discouraged from joining the service. Richard Vautrey warned that it risked 'undermining the quality and continuity of care and further fragmenting the service provided to the public'.[37]

The COVID-19 pandemic in the United Kingdom led to a sudden move to remote working. In March 2020 the proportion of telephone appointments increased by over 600%.[38]

Patient satisfaction

85% of patients rate their overall experience of primary care as good in 2016, but practices run by limited companies operating on APMS contracts (a small minority) performed worse on four out of five key indicators - frequency of consulting a preferred doctor, ability to get a convenient appointment, rating of doctor communication skills, ease of contacting the practice by telephone and overall experience.[39]

Northern Ireland

There have been particularly acute problems in general practice in Northern Ireland as it has proved very difficult to recruit doctors in rural practices.[40] The British Medical Association collected undated resignation letters in 2017 from GPs who threatened to leave the NHS and charge consultation fees. They demanded increased funding, more recruitment and improved computer systems.[41]

A new GP contract was announced in June 2018 by the Northern Ireland Department of Health. It included funding for practice-based pharmacists, an extra £1 million for increased indemnity costs, £1.8 million because of population growth, and £1.5 million for premises upgrades.[42]

References

  1. ↑ "GPs export NHS model of general practice to India". Pulse. 4 January 2012. Retrieved 6 July 2017.
  2. ↑ "General Practitioners or Family Doctors". Health Service Executive. Retrieved 6 July 2017.
  3. ↑ Page, Amy T.; Somers, George T. (2015). "The pharmacist in a primary healthcare setting". Journal of Pharmacy Practice and Research. 45 (3): 257–258. doi:10.1002/jppr.1136. ISSN 2055-2335.
  4. ↑ Timmins, Nicholas (1995). The five giants. Fontana. p. 107. ISBN 0006863183.
  5. ↑ Royal Commission on the NHS Chapter 7. HMSO. July 1979. ISBN 0101761503. Retrieved 19 May 2015.
  6. ↑ Beech, Jake; Baird, Beccy (11 June 2020). "GP funding and contracts explained". The King's Fund. Retrieved 1 August 2023.
  7. ↑ Kmietowicz, Zosia (7 January 2006). "A century of general practice". British Medical Journal. PMC 1325136.
  8. ↑ "NHS England says almost 90% of GPs work part time in response to Pulse survey". Pulse. 8 May 2019. Retrieved 7 July 2019.
  9. ↑ "Primary care has transformed into a 'dial-in' or 'click first' service". Health Service Journal. 27 March 2020. Retrieved 29 March 2020.
  10. ↑ Over 80% of UK GPs think patients are at risk in their surgery, survey finds The Guardian
  11. ↑ GPs in England treat up to three times more patients than safety limit demands The Observer
  12. ↑ "The evolving role and nature of general practice in England" (PDF). Kings Fund. 2 March 2011. Retrieved 6 July 2017.
  13. ↑ "Half of all GP surgery buildings 'unfit' for purpose". Building Better Healthcare. 27 February 2019. Retrieved 12 April 2019.
  14. ↑ "Nearly 600 GP practices closed since 2010". Health Service Journal. 14 July 2015. Retrieved 23 September 2015.
  15. ↑ "General practice in the UK" (PDF). British Medical Association. April 2017. Retrieved 6 July 2017.
  16. ↑ "Number of GP practices drops by more than 650 in four years". GP Online. 20 June 2017. Retrieved 16 July 2017.
  17. ↑ "Embracing island life as a GP in Shetland". Pulse. 27 June 2016. Retrieved 6 July 2017.
  18. ↑ "Sharp rise in GP practices with more than 30,000 patients". GP Online. 16 October 2018. Retrieved 18 October 2018.
  19. ↑ "Number of registered patients per GP rises to almost 2,100". Pulse. 11 July 2019. Retrieved 25 August 2019.
  20. ↑ Greaves, Felix; Laverty, Anthony; Pape, Utz; Ratneswaren, Anenta; Majeed, Azeem; Millett, Christopher (May 2015). "Performance of new alternative providers of primary care services in England: an observational study". Journal of the Royal Society of Medicine. 108 (5). doi:10.1177/0141076815583303. PMC 4484211.
  21. ↑ "The National Health Service (General Medical Services Contracts) Regulations 2004". UK Parliament. 2004. SI 2004/291. Retrieved 31 July 2023.
  22. ↑ "Jeremy Hunt: The NHS is turning a corner - and I want GPs at the heart of it". GP Online. 20 June 2017. Retrieved 16 July 2017.
  23. ↑ "NHS to recruit 2,000 GPs from abroad". Health Service Journal. 17 July 2017. Retrieved 17 July 2017.
  24. ↑ "10 ways a vanguard improved care". Healthcare Leader. 1 July 2017. Archived from the original on 2017-08-23. Retrieved 23 August 2017.
  25. ↑ "Revealed: Next 67 areas recruiting 'clinical pharmacists'". Chemist & Druggist. 18 July 2017. Retrieved 19 July 2017.
  26. ↑ "Primary care 'Care navigators' to help free up GP schedules". Pharmaceutical Journal. 28 September 2017. Retrieved 23 December 2017.
  27. ↑ "How is primary and secondary care integration impacting trusts?". Healthcare Leader. 22 June 2017. Archived from the original on 2018-01-24. Retrieved 16 July 2017.
  28. ↑ "Javid backs report calling for GPs to be 'directly employed' by the NHS". Health Service Journal. 4 March 2022. Retrieved 22 April 2022.
  29. ↑ "'GP federations' are the future of the NHS". Telegraph. 11 March 2010. Retrieved 23 May 2017.
  30. ↑ "Millions of 'unnecessary' GP visits are for coughs and colds, says LGA". Commissioning Review. 7 November 2016. Archived from the original on 2016-12-20. Retrieved 15 December 2016.
  31. ↑ "GP contacts with patients up 7.5% in two years". GP Online. 1 June 2017. Retrieved 6 July 2017.
  32. 1 2 Irving, Greg; Neves, Ana Luisa; Dambha-Miller, Hajira; Oishi, Ai; Tagashira, Hiroko; Verho, Anistasiya; Holden, John (2017). "International variations in primary care physician consultation time: A systematic review of 67 countries". BMJ Open. 7 (10): e017902. doi:10.1136/bmjopen-2017-017902. PMC 5695512. PMID 29118053.
  33. ↑ Hobbs, F D Richard; Bankhead, Clare; Mukhtar, Toqir; Stevens, Sarah; Perera-Salazar, Rafael; Holt, Tim; Salisbury, Chris (2016). "Clinical workload in UK primary care: A retrospective analysis of 100 million consultations in England, 2007–14". The Lancet. 387 (10035): 2323–2330. doi:10.1016/S0140-6736(16)00620-6. PMC 4899422. PMID 27059888.
  34. ↑ "More patients waiting longer than a week for GP appointments". Guardian. 6 July 2017. Retrieved 7 July 2017.
  35. ↑ "One in 10 patients waiting three weeks to see GP, figures reveal". ITV. 7 December 2018. Retrieved 10 December 2018.
  36. ↑ "NHS GP practice sets up a private service - by paying up to £145 to jump the queue". Southern Daily Echo. 6 February 2017. Retrieved 14 July 2017.
  37. ↑ "Cherry picking fears confirmed as 7,000 new patients join GP at Hand". GP Online. 18 December 2017. Retrieved 25 December 2017.
  38. ↑ "Official data demonstrates rapid rise of remote GP consultations". Health Service Journal. 30 April 2020. Retrieved 8 June 2020.
  39. ↑ "GP services run by private firms 'worse for patients'". GP Online. 3 November 2017. Retrieved 25 December 2017.
  40. ↑ "2o GP surgeries face closure". Belfast Telegraph. 19 January 2017. Retrieved 7 July 2017.
  41. ↑ "NI GPs move step closer to leaving health service". BBC News. 25 January 2017. Retrieved 7 July 2017.
  42. ↑ "Funding boost for general practice in Northern Ireland". OnMedica. 11 June 2018. Retrieved 31 August 2018.

Further reading

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