Introduction

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    • Pop out the two small wheels located on the front end of the bottom of the roller brush compartment.

    No power in brush roller bar.

    Allan Kircher -

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    • Remove the 10 Phillips screws located on the bottom of the roller brush compartment. (Two of these screws are located under the wheels from the previous step.)

    • The screws have varying lengths, so keep track of where each one goes for reassembly.

    Screws under the wheels? Seriously? Who does that? Is Shark trying to make their vacuum like the cars are today? Working on cars together with their Dad was something guys (or girls) used to do when I was growing up. It was about bonding and learning about how things worked and also kept the car running. Kids don't get to do that anymore. Sadly appliances are apparently going the same way. It's unfortunate.

    itzjusme2 -

    Mine only had 8 screws. Shark Navigator NV22L 31.

    Jaynee -

    All this just to take the roller brush off; -(

    Victoria Henry -

    Y'all need an raiser way to take the roller brush off , this is REDICULIOUS.

    Victoria Henry -

    Two of those screws just hold the large back wheels on, they don’t need to be removed.

    Joe Evans -

    To clean it and I actually just did mine wasn’t necessary to take it apart. Took me less than 10 minutes to do. I separated the bottom part and flipped it over. While holding it i took a sharp razor blade and made small repeated strokes cutting hair and debris. It did one section at a time then pinched it out with my hands. Vacuum is now spotless and didn’t have to go through the hassle of removing all those screws unless you need to replace the roller that is

    Debbie L -

    Changing brush roller is the worst process I've seen…brain surgery would be easier. I'm cannot believe you ruined a great vacuum cleaner. You get one star fot that.

    JULIA OATES ALLBRIGHT -

    My screws have little bumps in the center so how on he'll do you get a pointed Phillips head in there to turn the screw?

    Sue Bourne -

    same issue here… must be on the later models.. looks like you need a special tool to get these screws out… look like hexagonal screw heads…

    steveo6666 -

    after some digging around this is what I found:

    It should be noted that on some models you will need a T-20 security head (star-bit) driver to access the brush assembly. Of more importance, you will need at least a 3 inch bit, or single driver with a 3-inch stem, but do NOT try to use a 1/4 inch hex bit extender as the connector shank will be too wide to fit down the narrow screw wells.

    This comment was provided in the comment section of this video:

    https://www.youtube.com/watch?v=zkDeWuXb...

    steveo6666 -

    I just did mine. The original post is no longer correct, nor is the last post. The screws are all Security Torx, size T15. I hight suggest getting three inch (skinny shank) bits. Normal size bits will NOT work because the screws are too recessed. Some thing like this should do…

    Tonsiki 11 Pieces 1/4 Inch Hex Shank T6-T40 3 Inch Length S2 Steel Torx Security Head Screwdriver Drill Set Bits https://www.amazon.com/dp/B01MFGRZIA/ref...

    Jeremy Burrage -

    Thank you for posting this, I was able to get the cover off and and everything cleaned. Your directions were clear and perfect!

    tek4kids -

    Thank you for showing where ALL the screws are that need to be removed. SHARK, terribly bad design just to get to roller. AND, I have spent two days trying to get the right tool-two screw are phillips head and the rest require a security T15 torx bit and the two Under The Phillips head screws have to have a longer bit than the rest! Most difficult brand I’ve ever used!

    expressions2u -

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    • Remove the white plastic cover to expose the roller compartment underneath.

    I removed all 10 screws, but the roller brush compartment still didn’t open. Mine is the Shark Navigator Lift Away, is it too different of a model?

    Loreall Pooler -

    I also have the Rotator Lift Away. You have to unlock the red piece in hte bottom center then pull it down to expose the last screw. As soon as that is loose the white cover will come off.

    bmcc49er -

    Some models require you to have 6 pointed star bits with a hole in the middle. Two sizes. Small and smaller. Just as an FYI for those with newer models.

    maierster -

    Thank you so so much!!! This is amazing!!! It took a total of 10 min probably. The hardest part of getting the screws out due to all the gunk. Super simple!!! I’m so glad I came here I had no idea how much a difference it was going to make!!

    Ske -

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    • There is one screw at the edge of the circuit board. Unscrew the circuit board before attempting to take it out.

    There are obviously 2 screws that hold the motherboard down. The one circled, and the one by the switch.

    Joe Evans -

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    • Take out the circuit board and replace with a new one. It may be better to allow a professional to re-wire the circuit board to the vacuum.

Conclusion

To reassemble your device, follow these instructions in reverse order.

Mara

Member since: 27/03/15

469 Reputation

8 comments

Hi ..well done with the instructions.However I do have a Shark rotator vacuum NV501 .Unfortunately the motor on the brush is not working ,so I assume the motor is burnt.My request where could I find a replacement of the motor.I have searched a lot sites online but could not find a place to rebuild nor stock the same motor.Any help would be appreciated.Thank you.....To forward any information please do so on my email jacob.brown at hotmail.com thank you....

jacob -

I couldn't figure out how to remove the bottom plate, your guide helped by informing me the last two screws are located under the little wheels. Thank you!

dylananon -

When I had mine apart, two black rectangle magnet fell out, I can't figure out where the came from.

mardit -

I had the same problem with the magnets - where do they go>

bjolivares1055 -

Also having problem locating both mother board and brush roller motor. Where can i purchase them?

Liz -

Please email response. Thank you.

Liz -

Oops. Info was for a shark navigator model NV22L 26.

Liz -

So when I had my vacuum apart, a spring fell out…where would that be from? How do I get it back in?

Sandy Roeck -