Introduction
If your OneLink Safe and Sound won't connect to your phone it could be due to a malfunctioning Bluetooth module. Before replacing the Bluetooth module, please refer to the OneLink Safe and Sound Troubleshooting page for other fixes to this problem.
Tools
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Run the metal spudger under the plastic rim and around the perimeter, on the top of the device to loosen the adhesive.
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Remove plastic rim.
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Use the plastic opening tool to remove the microphone connection from the motherboard.
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Remove the top of the device.
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Conclusion
To reassemble your device, follow these instructions in reverse order.