Introduction

If your OneLink Safe and Sound won't connect to your phone it could be due to a malfunctioning Bluetooth module. Before replacing the Bluetooth module, please refer to the OneLink Safe and Sound Troubleshooting page for other fixes to this problem.

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    • Run the metal spudger under the plastic rim and around the perimeter, on the top of the device to loosen the adhesive.

    • Remove plastic rim.

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    • Use a Phillips #0 screwdriver to remove nine screws from the top of the device.

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    • Don't yank or pull the lid off as there are ribbons and cables connecting the top of the device to the motherboard. They need to be disconnected before the top is removed.

    • Use tweezers or a spudger to disconnect the ribbon from the motherboard.

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    • Use tweezers to unplug the speaker cable from the motherboard.

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    • Use the plastic opening tool to remove the microphone connection from the motherboard.

    • Remove the top of the device.

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    • Use the opening tool to disconnect the Wi-Fi cable from the Bluetooth module.

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    • Lift the Bluetooth module off of the daughterboard.

    • Lift it straight up to avoid bending the delicate pins that connect the Bluetooth module to the board.

Conclusion

To reassemble your device, follow these instructions in reverse order.

Arianna Roberts

Member since: 10/11/22

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