Introduction
If your connection is good between the camera and cellular device, but you can not hear the person you are communicating with through your phone. This means that the mic most likely needs to be replaced.
Tools
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Use a wrench to loosen up the stand from the back in order to hold the NetCam more comfortably.
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Use a pair of tweezers to wedge between the mic and the rubber guard to remove the mic from the front cover.
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Conclusion
To reassemble your device, follow these instructions in reverse order.